Refund policy

Refund Policy

At Alohi, we want you to love your jewellery. Since our products are artificial fashion jewellery, please note the following:

• Exchange window: We accept exchange requests within 3 days of delivery, only for manufacturing defects (tarnishing, breakage on arrival, missing parts).
• No returns on used items: For hygiene reasons, we do not accept returns on worn/used jewellery unless it is defective.
• How to request: Email us at fyrajewellery@gmail.com with your order number and photos of the issue within 3 days of delivery.
• Refund method: Approved refunds are issued to the original payment method within 7–10 business days, or you may choose store credit.
• Non-returnable items: Sale items and customized/made-to-order pieces are final sale unless defective.

Shipping charges (if any) are non-refundable.